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» VISIT US ONLINE @ DSNEWS.COM 53 Guide Property Preservation Guide Property Preservation Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Gary Tolbert President Jack Bryant VP, Client Initiatives Thomas Vaughn Director of Marketing and Business Development STAFFING » Number of Employees: 300 » Vendor/Contractor Network: 3,000+ GEOGRAPHIC COVERAGE » United States » Guam » Puerto Rico » U.S. Virgin Islands BUSINESS LINES, SERVICES, AND PRODUCTS » property inspections » property preservation » REO property maintenance services » utility services » property registration » code violation management » repair management CORPORATE DETAILS: 6032 Innovation Way, Fort Worth, TX 76244 | 800.548.2858 InformationRequest@MSIOnline.com | MSIOnline.com COMPANY DESCRIPTION MSI is an industry leading national field services company providing a comprehensive suite of property inspection, property preservation, property repair management, violation abatement, and REO asset management services to our clients for over 35 years. MSI's corporate office is located in Fort Worth, Texas, with a satellite office in Des Moines, Iowa. COMPANY HISTORY Established in 1983, MSI has set the highest standards for quality, year after year, in the field service industry while providing cost-effective solutions for our clientele. REGULATORY COMPLIANCE MSI has dedicated quality control and quality assurance teams to ensure regulatory compliance for our clientele with extensive training programs and meticulous quality control. This has allowed MSI to adapt to an ever-changing industry while consistently providing stellar service. MSI also actively participates within the property preservation industry groups that are comprised throughout the MBA, USFN, Five Star, and NAMFS. MSI has established working relationships with FHLMC, FNMA, VA, and HUD. COMPETITIVE ADVANTAGE Since establishing MSI in 1983, the company maintains a client-centric approach and has consistently set the highest standards for quality in the field service industry while providing cost-effective solutions to our clients. MSI is a privately held company, which also sets us apart from our competitors. MSI has developed our own proprietary technology and we are not dependent on a third-party provider to prioritize our client requests. MSI is flexible, expedient, and extremely customizable in delivering results to clients while also allowing us the ability to provide our clients real-time insight into the process through customizable reporting. MSI's national field network is extensive with a focus on utilizing local vendors in order to build partnerships within cities and municipalities. MSI also has a dedicated training program for our vendor network that can be customized to meet the needs of our clientele. MSI prides itself on integrity and a partnered approach to client relationships. ADDED VALUE MSI brings additional value to our clients by providing the ability to manage properties from beginning to end by deploying our "Default to Disposition Strategy." Through several recent acquisitions and strategic partnerships, MSI is now able to offer the following additional default services to our clients under a Single Point of Contact control structure: » Real estate auctions, CWCOT, and third-party disposition services through Williams & Williams Auction (WilliamsAuction.com) » Hazard claim recovery and management services through IProperty Claims (IPropertyClaims.com) » Substantive property repair and remediation services through Superior Home Services (SuperSvcs.com) With the ability to offer a vertical integration solution to our clients, MSI is able to substantially minimize the regulatory, reputational, and financial risk to clients by managing assets throughout the entire default life-cycle. They have aligned the best resources in the industry to accomplish one simple goal: to provide a single-source solution for clients managing real estate assets in default. They have created this dynamic approach for the following key reasons: » Reduce process gaps caused by hand-offs, miscommunication, and non-aligned process strategies » Streamline the decision process » Improve workflow tools and resources through centralized in-house technology development » Provide better surveillance of inherent process risks » Effectively manage and minimize financial exposure » Improve vendor management oversight abilities » Increase accountability in the field with a single point of contact » Maximize the abilities to meet changing market conditions KEY FEATURES/BENEFITS » Client-centric focus and customizable services for each client » Extensive management and staff experience throughout default servicing and field services industries » Proprietary technology that allows scalability and client customization » Established and well-trained national vendor network » Industry leader in FHA default management with expertise in processing over-allowable, HUD extension, and surchargeable damage requests » Assigned client management team » Customizable management performance tracking and reporting » Optimized step-by-step process management with decision trees » SSAE 16 SOC 2 Type 2 compliant MSI (MORTGAGE SPECIALISTS INTERNATIONAL, LLC)

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