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54 Property Preservation Guide Property Property Preservation Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Brad Cossingham SVP of Operations Chris Ford VP of Florida Operations Sue Ouellette VP of Inspection Services Chad Soppe VP of Property Preservation Margie Schagen Business Development STAFFING 250+ employees GEOGRAPHIC COVERAGE All states and territories, including remote areas. CORPORATE DETAILS: 136 Maple Ave., Claremont, NH 03743 | 800.639.2151, ext. 2220 | MSchagen@NFROnline.com | NFROnline.com COMPANY DESCRIPTION National Field Representatives (NFR) is a national, client-centric property field-services company providing accurate and timely solutions for property inspection and preservation services. Driven by a workforce of highly skilled employees, coupled with the best network of contractors in the field, NFR serves clients in all 50 states. COMPANY HISTORY NFR is in its 30th year as an industry-leading national field services company. NFR was founded in 1989 through the purchase of the assets of two companies with 15 years of prior experience, Old West Services and Representatives of New England. Since then, NFR has built the strongest national network of pre-screened, pre-qualified, and trusted independent contractors in the field services industry. NFR continues to create innovative field service solutions for customers ranging from large mortgage servicers to community banks. NFR has grown from four employees in the back of an antique shop to a 40,000-square-foot building in Claremont, New Hampshire; an additional office in Bradenton, Florida; and more than 250 employees companywide. With the belief that face-to-face collaboration is the key to improving efficiencies and services, NFR has spent the past several years expanding its Claremont footprint to bring all its New Hampshire employees together under one roof. NFR also completed an expansion of its Bradenton office in 2015. BUSINESS LINES, SERVICES, AND PRODUCTS » property inspections » property preservation » vacant property registrations » violation management » utility management » insurance loss draft inspections » resident determination inspections » natural disaster inspections » FHA, Fannie Mae, Freddie Mac, VA, USDA, HECM, and private investment portfolios » special services designed to meet the unique requirements of reverse mortgages KEY FEATURES/BENEFITS » NFR proudly upholds a tradition of quality and efficiency. In fact, they are the top performer for the largest servicers. » NFROnline.com provides clients immediate, user- friendly retrieval of all results. This unique service reduces expenses for customers during regulatory audits. COMPETITIVE ADVANTAGE From its beginnings, NFR has been driven by four fundamental core values: accuracy, timeliness, service, and technology, and has been delivering exceptional work and superior service. Focused on advanced technology with tough security protocols, NFR uses some of the best technology in the market, backed by the highest-level security and confidentiality. After 30 years, NFR remains focused on and devoted to meeting the ever-changing needs of the field services industry— it's the NFR way. NFR is often acknowledged for its quality, as well as its ability and willingness to adapt to its clients' processes and protocols. Clients have shared that they feel NFR is the only company they've worked with that does what they say they will do, 100 percent of the time. KEYS TO SUCCESS NFR's national network of qualified, trusted independent contractors has been a strong driving force behind our success. These rigorously vetted contractors are the eyes, ears, and hardworking hands that have contributed to making NFR what it is today. NFR has established excellent relationships with its extensive network of independent contractors nationwide by upholding efficient, ethical operating practices including rapid response times, cooperation in unanticipated circumstances, and pleasant, proactive communication. NFR stands behind its commitment to completing every job with reliability, dependability, and integrity. NATIONAL FIELD REPRESENTATIVES