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58 Property Preservation Guide Property Property Preservation Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Brad Cossingham SVP of Operations Chris Ford VP of Florida Operations Sue Ouellette VP of Inspections Chad Soppe VP of Property Preservation Margie Schagen Business Development NUMBER OF COMPANY EMPLOYEES: 250+ BUSINESS LINES/SERVICES: » Property inspections » Property preservation » Vacant property registrations » Violation management » Utility management » Insurance loss draft inspections » Residential determination inspections » Natural disaster inspections » FHA, Fannie Mae, Freddie Mac, VA, USDA, HECM, and private investment portfolios » NFR offers special services designed to meet the unique requirements of reverse mortgages GEOGRAPHIC COVERAGE: » All states and territories, including remote areas. CORPORATE DETAILS: 136 Maple Ave., Claremont, NH 03743 | 800.639.2151, ext. 2220 | mschagen@nfronline.com | NFROnline.com | Additional regional office: Bradenton, FL COMPANY DESCRIPTION: National Field Representatives (NFR) is a privately owned mortgage field services company offering inspection and property preservation services through extensive coverage across all 50 states. COMPANY HISTORY: NFR is in its 28th year as a leading-edge national mortgage field services company. Founded in 1989 through the purchasing of the assets of two companies, Old West Services and Representatives of New England with 15 years of prior experience. Since then, NFR has built one of the strongest national networks of prescreened, prequalified contractors in the field services industry. NFR continues to create innovative field service solutions for the largest mortgage servicers in the industry to the community banks. NFR completed an expansion of its Bradenton, Florida office in 2015 and at the end of 2017 will complete the New Hampshire expansion. REGULATORY COMPLIANCE: NFR monitors regulatory (industry, investor, and local ordinances) updates daily to provide immediate notification and guidance for its customers and internal departments. NFR is SSAE16 Type 2 compliant and the company works with its clients to ensure they are CFPB and OCC compliant. KEY FEATURES/BENEFITS: » NFR completes 100 percent of orders received for property inspections within agreed-upon timeframes. » NFR has multiple checks and quality controls in place to provide the best results. » NFROnline.com provides clients immediate retrieval of all results. This unique service reduces expenses for clients during regulatory audits. WHAT SETS YOU APART FROM YOUR COMPETITORS? » The company's intense focus, experience, extraordinary people, and flexibility set it apart from competitors. After 28 years, NFR remains focused on and devoted to meeting the ever-changing needs of the mortgage field service industry. The company's unique relationship with its vendor network allows NFR to get the job done, even in the most adverse situations. » NFR has built its business around four principles: accuracy, timeliness, customer service, and automation. These four principles are what sets the company apart from the other field servicers, and form the foundation to its mission of superior, consistent service. WHAT ARE THE KEYS TO YOUR SUCCESS? » NFR stands behind the philosophy "We get it done!" The company honors its commitment to complete the job with reliability, dependability, and integrity. » NFR builds long-term relationships based on trust and honesty with clients, employees, and independent subcontractors. » NFR's average tenure still exceeds five years amongst all employees. For those who have been with the company for more than five years, the average tenure jumps to over 11 years. This means that NFR customers receive years of knowledge and experience from people who have been through it all and have grown with the industry. » The company's partnership with its subcontractor network is vital to NFR and to its clientele. It is with this understanding and respect that NFR is able to get the job done completely and on time. » The company's Technology Department understands the needs of the servicer and has developed NFR online to grow with the industry. » NFR is able to integrate with third-party systems. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED? Business of the Year in Claremont, New Hampshire, in 2017 TESTIMONIAL: "One of the things I like most about NFR is that their team truly cares about my business. They're great to work with in that they're generally proactive; however, when I need something done, they react quickly. Their focus on process improvement and innovative enhancements sets them apart." —Dan Stack, AVP Property Preservation, CIT Bank NATIONAL FIELD REPRESENTATIVES, INC. (NFR)