CFPB Presentation

2016 CFPB Servicing Amendments

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Example - Joe Smith and his friend Walt own a home as joint tenants but only Joe is on the mortgage. When Joe dies, Walt contacts the mortgage servicer and asks for loan information. The state where the property is located uses a recorded deed listing the parties as joint tenants as evidence of ownership. In this case, the servicer could reasonably require: A copy of the recorded deed (if the servicer does not already have it); and A death certificate. 42 Reasonable Document Requirement Example

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