DS News - U.S. Bank

» VISIT US ONLINE @ DSNEWS.COM 59 Asset Management Guide SPECIAL ADVERTORIAL SECTION CORPORATE DETAILS: 4100 International Pkwy, Carrollton, TX 75007 | 855.843.8334 abaker@vrmco.com | vrmco.com COMPANY DESCRIPTION: For over a decade, VRM Mortgage Services (VRM) has been committed to doing business differently. Since its inception in 2006, VRM has been a leader in default servicing. The company's rapid rise and continued success during its first 10 years were, and continue to be, driven by its employees, a culture of high-performance, and VRM's commitment to protect clients' interests and reputation as if they were their own. As a minority-owned business, VRM defies the notion some may have that using minority-owned companies means using smaller providers that cannot successfully manage significant volumes. Over the company's first 10 years, they successfully listed, managed, preserved, and sold over 550,000 properties representing $50 billion in transactions. The company's founder and CEO says VRM's suc- cess story is a confirmation of his belief that a com- pany's ability is not bound by the demographics of its ownership. Any company that is able to demonstrate clear vision, attract, and retain the best talent, build the best technology, and develop industry-leading process- es can be scaled to support clients of any size, exceed client expectations, and outperform competitors. VRM is a certified minority-owned business and fully embraces its commitment to promoting a culture of inclusion and expanding opportunities for others. VRM has the most diverse and inclusive vendor partners in the industry, which includes women- , minority- , disabled- , veteran- , and LGBT-owned businesses. Further, the company has developed sourcing solutions to help ensure that it uses small minority-owned businesses wherever possible, and uses technology to track progress of diversity spending goals. No matter what service the company provides, VRM's focus is on helping its clients adapt to the realities of a changing real estate market. VRM believes everyone benefits when communities are given the support they need to grow sustainably, and the company is proud to deliver solutions that look beyond the bottom line—changing the world one asset, one mortgage at a time. KEY FEATURES/BENEFITS: Technology: VRM owns an unrivaled proprietary technology platform built from the ground up that is fully customizable and can be fully integrated with legacy and client-proprietary platforms. According to VRM, its technology platform regularly outperforms competitors' platforms, so much so that VRM's clients are either leveraging VRM's technology platform or have asked to do so. Compliance: VRM's proprietary technology platform also automates workflow and completes a compliance checklist for every property that tests for regulations ranging from local municipalities to federal requirements. The company maintains internal quality control and audit teams separate from business processes and groups to audit internal controls and automate processes. These teams routinely perform audits on VRM's internal business activities and on the company's third-party providers. VRM is SSAE- 16 certified and has passed two Office of Inspector General audits with minimal findings. In-House Training Platform: VRM clients benefit from a dedicated training solution, VRM University (VRMU), that provides a broad range of training solutions. The educational platform created by VRM provides comprehensive training and certifications, including policy and procedure training, industry best practices, continuing education, and fully customizable leadership and compliance training. Vendor Management: VRM has a dedicated vendor management department that is solely responsible for identifying, qualifying, and ensuring vendor compliance for the company's national vendor network, which consists of brokers, agents, title/closing firms, eviction attorneys and field service providers. Through VRMU, all VRM's suppliers are trained, certified, and screened. Further, VRM's supplier network can be used as a free sourcing solution for other companies. WHAT SETS YOU APART FROM YOUR COMPETITORS? In addition to the various facets of VRM's business listed above, all the Murray family of companies are established on the belief that building a successful business and placing communities first are not mutually exclusive ideals. VRM builds, acquires, and partners with companies based on a common philosophy of inclusion and commitment to client and community. Further, the company uses local services and vendors to facilitate better communication, enable faster service from local experts, and help the communities they service by employing those who live and work in the neighborhoods they manage. Mortgage Services TM VRM MORTGAGE SERVICES KEY PERSONNEL Keith D. Murray Founder, President and CEO Cheryl Johnson EVP and COO Jon Van Deuren CFO Joe Morrow SVP, Operations Tiffany Fletcher SVP, Compliance Dawn Haghighi General Counsel BUSINESS LINES, SERVICES, AND PRODUCTS: From servicing and retention to asset management and disposition, VRM Mortgage Services provides flexible outsourcing solutions that outperform industry benchmarks and client expectations. VRM consistently delivers solutions for the toughest challenges in mortgage servicing. VRM's solution offerings include: » Asset management and disposition » Short sale services » Rental management » Eviction services » CWCOT » HOA, code violation, and VPR » Inspection and property- preservation services » Settlement services » Commercial- and residential- valuation solutions » PCV Murcor – Affiliate » Title & Closing – Hightide Settlement Services – Affiliate

• Cover