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58 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Keith Guenther Founder and CEO Angela Hurst SVP, Strategy and Development Rida Sharaf SVP, USRES Operations Garrett Mays Director, Valuation and Vendor Management Tiffany Malm Director, REO Management and Ancillary Services STAFFING: » 90 GEOGRAPHICAL SCOPE: » National CORPORATE DETAILS: 25520 Commercentre Drive, Lake Forest, CA 92630 | 800.760.7036 Support@USRES.com | USRES.com COMPANY DESCRIPTION: USRES's management team is comprised of seasoned real estate professionals with extensive experience in all facets of REO management, broker price opinions, default and origination appraisals, real estate sales, closings, rental analysis reports, and a la carte disposition services such as mobile chattel management. COMPANY HISTORY: Over the past 26 years, USRES has become an industry leader in REO disposition and valuation services. In 2003, the company also created its proprietary software solution, RES.NET, which has grown to include a suite of portals, including REO, loss mitigation, valuations, and PropertyCure. Ownership of a premium technology platform allows USRES to adjust practices to meet the specific needs of each client and provide the flexibility that other service providers simply cannot match. The company's background in providing a diverse suite of products, together with the expertise of its staff, continually exceeds quality standards for USRES customers. BUSINESS LINES, SERVICES, AND PRODUCTS: USRES specializes in the liquidation of assets through a combination of experienced staff, class-leading technology, and superior customer and vendor support. As the market fluctuates and client strategies adjust, USRES provides expert assistance for liquidating REO inventory through a wide range of products and services. USRES delivers extensive liquidation services and supports a la carte services including HOA management, eviction management, closing services, and property-tax coordination. KEY FEATURES/BENEFITS: In addition to their primary products, USRES offers its clients a host of supplementary services such as Mobile Chattel. Market cycles and new investor initiatives often demand that operations pivot at a moment's notice, and USRES ensures the transition into a new strategy is completely seamless with their quick and standardized implementation process. Mobile Chattel utilizes the familiar RES.NET platform with direct access through the REO portal, as well as USRES's national vendor network and experienced staff. COMPETITIVE ADVANTAGE: USRES assigns dedicated staff members to each phase of the asset-management process. Each committed expert specializes in a specific phase of distressed asset management, ranging from evictions and title/closing to offer management and compliance. Segmenting the business allows USRES to best utilize its experienced and knowledgeable staff in each area. With RES.NET, communication between specialists is centralized and transparent, providing maximum client oversight. In-depth management of key performance indicators by the USRES team maintains strict adherence to client and industry standards and results in shorter timelines, controlled expenses, detailed offer negotiation, and complete liquidation oversight. REO MANAGEMENT METRIC HIGHLIGHTS: • More than 63,000 REO properties liquidated • 98.94 percent average sale price/current list price ratio • 106.16 percent average FMV/sale price ratio • 84.86 percent average net sales price/sale price ratio WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? Customer service is a core principal that USRES takes very seriously. While competitors may use automated telecommunication systems, the company's 26 years of experience has shown that a client's needs will always be served best by a responsive and professional staff. The USRES customer service team consistently has a first-call resolution rate above 95 percent, and all clients are provided with direct numbers to executive staff members, ensuring that each client receives the attention they deserve. SPECIALIZED QUALITY AND CARE: » Experience: USRES has been in the business of valuing real estate since 1992, serving the largest financial institutions in the industry. » Technology: USRES utilizes RES.NET's REO platform to maintain maximum management continuity. » Customer Service: Every incoming call is addressed by USRES's experienced and dedicated staff, ensuring the customer's needs remain the top priority. » Flexibility: When complications arise, USRES not only repairs the problem, the team researches the cause and readjusts practices going forward. USRES