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56 Loss Mit Tech and Services Guide SPECIAL ADVERTORIAL SECTION Nationwide coverage Sterling Heights, Michigan Corporate Headquarters JMA OUTREACH SOLUTIONS KEY PERSONNEL Stacey Alexander President Justin Manni CFO Matthew Preuss COO Alissa Harris Executive Director of Business Development BUSINESS LINES, PRODUCTS, AND SERVICES: » Borrower loan modification education » Short Sale solicitation » Face-to-face field calls including nights and weekends » Geo-coded photography and tagging » Turn-key, U.S.-based call center » Borrower location - PI database » Skip tracing » Door hangers » Property inspections » Notary Services » Letter delivery » Mailroom facilities » Applicant screening » Document retrieval CORPORATE DETAILS: 44600 Delco Blvd, Sterling Heights, MI 48310 1024 | 586.739.1200 | Info@JMAOutreach.com | JMAOutreach.com CORPORATE PROFILE: For over two decades, JMA Outreach Solutions has connected borrowers, lenders, and servicers. Mortgage servicers, banks and credit unions, private investors, and auto finance companies rely on JMA's national network of FDCPA-compliant outreach specialists and the right campaigns to reach borrowers and create resolutions. Using a combination of data, mail campaigns, call centers, door hangers, property inspections, face-to-face field engagement, loan modification education, and docu- ment notary, JMA drives results for its clients. The com- pany connects with borrowers and provides information to help them gain resolution or ease transition while re- ducing operational, financial, and reputational risk for its clients. The company has the experience, scale, national reach, and proven performance that delivers the industry's best borrower engagement for financial institutions and servicers. A significant portion of JMA's solutions sup- port the loss mitigation process, but the company provides component offerings that support the entire mortgage process including origination, portfolio transfer, and default resolution. The company has a national network of more than 500 direct employees, as opposed to the majority of JMA's competition who contract out services to independent providers. COMPETITIVE ADVANTAGE: JMA Outreach Solutions is a nationally-licensed debt collector in all U.S. states with a host of competitive advantages. JMA Outreach Solutions has evolved with the industry's transformation and its clients' needs to provide industry-leading turn times for field inspections as well as face-to-face outreach within 48 hours of receiving an order. All the company's personnel, including field agents and call center representatives, are full-time employees with extensive training and experience in the mortgage servicing space and receive comprehensive background screening. Its state-of-the-art IT infrastructure enables the company to provide geo-coded photographs of the property to servicers and financial institutions in real- time, via the company's proprietary portal. From face-to-face outreach to follow-ups for clients through phone calls and emails, every step taken by JMA in the loss mitigation process is thoroughly docu- mented and adheres to all regulatory guidelines, helping its clients remain compliant, as well as profitable. The company also helps its clients improve loan resolution via direct integrations with a variety of mortgage platforms, including MSP and proprietary systems. ADDED VALUE TO CLIENTS: JMA is more than a "door knocking" company. The company provides fully- staffed U.S.-based call centers to complement inbound/outbound call campaigns, "hello" calls for onboarding new portfolios, early and late stage collection, modification support, mortgage lien release offerings, and short sale solicitation. The company also offers turn-key call center capabilities. JMA has also leveraged its proven methodology for engaging borrowers to educate them on the HARP program for lenders and provides mobile notary services across the U.S. for loan modifications, HARP loans, refinance, and home equity products. The company's direct mail center enables clients to engage with borrowers on multiple fronts to increase engagement and provide more successful outcomes. All JMA outreach specialists have an average tenure of more than five years and every specialist is experienced, professional, and certified including annual training, drug-screening, and background checks. This enables the company to provide its clients unparalleled financial and reputational risk mitigation. KEYS TO SUCCESS: » JMA Outreach Solutions' entrepreneurial approach separates it from other providers in the space, and its sharp focus on quality control and assurance for all its services helps protect their clients from reputational and financial risk. » The company offers a broad range of solutions, all based on cost- effective performance and deep client relationships that help the company provide unmatched results and the ability to respond quickly to client needs. » The company is recognized by its clients for its adaptive and innovative practices, providing industry- leading technology that delivers clients real-time feedback on face-to-face communications and property inspections, and the addition of mobile notaries to speed transactions. » At five years, the average tenure of the company's field representatives is one of the highest in the industry. For the management, the tenure averages 10-15 years. GOALS AND STRATEGIES FOR THE COMING YEAR: In 2018, JMA Outreach Solutions will continue to execute on its vision of being a singular source for lenders and servicers to fulfill all their borrower engagement needs. The company has plans to introduce new solutions that will enable lenders and servicers to intervene earlier in the default process and help them improve their loss mitigation outcomes.