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64 Property Preservation Guide Property Property Preservation Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Bryan Lysikowski CEO and Co-Founder Rick Hoback President and Co-Founder David Dolan COO Kiyoshi D. Hunt SVP Strategic Partnerships NUMBER OF COMPANY EMPLOYEES: » 60 Full-Time Employees GEOGRAPHICAL COVERAGE AREA SERVED: » Providing services in the United States, the Virgin Islands, Guam, and Puerto Rico SIZE OF VENDOR/CONTRACTOR & PROPERTY INSPECTOR NETWORK: » Vendor/Contractor Network: 3,500 BUSINESS LINES/SERVICES OR SOLUTIONS OFFERED: » Property inspections » Property preservation » Property repair and renovation » Hazard claim recovery services » Multifamily construction » Utility management » Vacant property registrations CORPORATE DETAILS: Corporate Headquarters: 957 Cherry Street, Canal Fulton, OH 44614 | 330.854.5890 | Hazard Claims Office: 3150 Premier Drive, Suite 120, Irving ,TX 75063 | 330.854.5890 | ZVNProperties.com COMPANY DESCRIPTION: ZVN Properties is a privately held field service company built on the foundation of experienced leadership, honesty, and integrity. ZVN strives and succeeds in minimizing the impact and expenses of mortgage default on its valued business partners, while also adhering and complying to their timelines. Using a web-based order-management system, ZVN is able to quickly engage new customers and transfer results to its existing client base. ZVN's staff values accountability, and its excellent company synergy allows them to make a difference—the ZVN Difference—to valued business partners. COMPANY HISTORY: ZVN was founded in 2004 by Bryan Lysikowski and Rick Hoback, and has evolved from a local field services company into a national company. Forward-thinking and hard work have been the cornerstone of its performance-driven culture. ZVN is able to adapt to the challenges presented in a changing industry, which has been a key part of our success over the last 13 years, with many more to come! ZVN has surpassed numerous milestones up to this point, and continues to refine its approach as the industry changes. WHAT SETS YOU APART FROM YOUR COMPETITORS? ZVN sets itself apart by keeping a strong focus on quality and ensuring that when industry expectations shift or change, ZVN adapts. The combination of its excellent internal staff, exemplary vendor network, and ability to streamline results to clients through its system technology is what's called the "ZVN Difference." The first item that sets ZVN apart from its competitors is that they have a quality and experienced staff that is trained and ready to handle any challenge or task that is presented. Internal Quality Assurance teams review incoming results and ensure they are up to clients' quality standards. Not only are these teams able to assist vendors with questions from the field, but they are also critical in communicating client expectations to the field. They ensure that work performed is both of quality and completed in a timely manner. Another key difference is ZVN's ability to support its vendor network with W-2 field technicians. ZVN's vendor management team is tasked with building and supporting an extensive network of trained vendors. This network is supplemented by trained W-2 employees who are able to cover difficult areas and also perform on-site quality control, as well as training to new vendors in our network. Their vendors and W-2s work closely with ZVN's experienced internal staff to ensure that nothing is overlooked and that clients are happy with the results provided from the field. Technology plays a major role in our industry, which is why ZVN makes sure to use a platform designed to streamline results to the client. ZVN is able to send work to the field, receive results from the field, and communicate to its vendor network in real time. These three items are what help ZVN distinguish itself from the competition. Experienced staff, trained W-2 field technicians, and the ability to adapt and change through technology are what help make the difference—The ZVN Difference. REGULATORY COMPLIANCE: ZVN's Regulatory Compliance Manager works to make certain that ZVN is up to date with all regulatory and legislative rules which impact our business. When federal, state, local, or investor/insurer changes occur, ZVN's RCM communicates and implements the changes into our processes. Detailed disaster recovery processes, ZVN's secure storage of all work orders, and results data guarantee compliance with regulatory requirements. CONTACT: Kiyoshi D. Hunt SVP Strategic Partnerships 330.854.5908, Ext. 2209 khunt@zvnproperties.com ZVN PROPERTIES, INC. REO HAZARD CLAIM INTEGRITY EFFICIENCY QUALITY TIMELY REHAB & REPAIRS PROPERTY INSPECTIONS PRESERVATION PROPERTY TIMELY RESULTS INTEGRITY EFFICIENCY NATIONWIDE INSPECTIONS

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