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» VISIT US ONLINE @ DSNEWS.COM 61 Guide Property Preservation Guide Property Preservation Guide SPECIAL ADVERTORIAL SECTION SENTINEL FIELD SERVICES, INC. KEY PERSONNEL Phil Johnsen CEO Cassie Jones Director of Field Support Derrick Reaves Director of Operations STAFFING: » Number of company employees: 30 GEOGRAPHICAL SCOPE Responding to its clients' needs, Sentinel expanded its "super-regional" coverage to now include all states. Sentinel manages relationships with hundreds of local inspectors and contractors, each bringing deep experience with local codes and regulatory requirements, material suppliers, dump fees and restrictions, weather patterns, and housing stock. Many of these inspectors and contractors have relationships with asset managers, local brokers, and agents as well. CORPORATE DETAILS: 375 S. State Street, Suite D, Clearfield, Utah 84015 | 801.920.6764 | info@sfsco.net | SFSCo.net COMPANY DESCRIPTION: Sentinel manages its nationwide network of inspectors and contractors to provide prop- erty inspections, property preservation, REO property maintenance, and repairs. Sentinel's success is the direct result of its "field-first" focus—a realization that its clients' success is largely dictated by what happens out in the field, not in a centralized headquarters office. Utilizing this approach, Sentinel quickly mobilizes local knowledge and expertise to address any challenges at the clients' proper- ties. A deliberately simple and flat organizational structure peels away layers of communication and escalation hand- offs, and substantially decreases the "distance" between the clients and their properties. The results are increased regulatory compliance, reduced incidence of reconvey- ance, and increased REO recovery rates. COMPANY HISTORY: Founded in 2001, Sentinel has a long history of providing reliable and superior inspections and property maintenance, repair, and preservation services, for preforeclosure and REO properties. To meet our clients' needs, Sentinel expanded and strengthened its coverage areas, while maintaining consistent high quality and service ratings. REGULATORY COMPLIANCE: Sentinel's precision and deep expertise in preconveyance maintenance and REO disposition is a key support to client compliance with mandated timelines and regulations. Strict adherence to all established timelines is a critical element of Sentinel's value proposition to its clients. A commitment to zero defects in the completion of all work orders helps avoid reconveyance and supports maximum recovery from REO asset disposition. Consistent, thorough documen- tation of all completed work is facilitated by secure and robust technology. Redundant systems, backstopped by sound security and disaster recovery practices, ensure full compliance with all regulatory requirements for data storage and retrieval. KEY FEATURES/BENEFITS: "Super-regional" field model: This approach com- bines the critical mass and scalability of a large national provider with essential local knowledge and expertise to cover all states and drive superior results. "Field-first" focus: Local Sentinel staff support service providers to improve timeliness and quality of results. Regional variation is effectively managed to ensure consistent results. "Zero-defects" performance: Extensive application of Six-Sigma principles drives continual process improve- ment and increased performance. Doing it right the first time reduces unnecessary expenses and delays associ- ated with rework. 100 percent quality review: Whether by internal staff in the headquarters office, by field managers in the regional field offices, or by independent QC inspectors contracted by Sentinel to review field results, 100 percent of all work orders receive a manual review prior to submission to the clients. This dedicated approach ensures consistent performance and reduces expenses and risks for clients. Deep industry expertise: Many successful years providing inspections and property preservation position Sentinel as a valued partner, not just another vendor. Sentinel consults with clients to improve people, pro- cesses, and technologies. WHAT SETS YOU APART FROM YOUR COMPETITORS? Passion for precision: The very essence of what distinguishes Sentinel from other field services compa- nies is perfectly summed up in the company's name. One of the company's co-founders served in the military as a sentinel at the Tomb of the Unknowns at Arlington National Cemetery, and was responsible for securing and preserving those sacred grounds. As the company name suggests, Sentinel secures, preserves, protects, and maintains properties on behalf of its clients with a similar commitment to precision and performance. Systems savvy: Sentinel's clients use a wide variety of systems and technologies. Over a long history of adapting and integrating with client systems, Sentinel has developed unique tools and approaches that support systems solutions, drive greater efficiency and effective- ness, and deliver superior results. "Field-first" focus: Sentinel rejects the notion that geographically-diverse properties can be effectively and efficiently managed and maintained from a centralized national office. Property needs and services vary significantly from state-to-state and city-to-city based on dimensions such as weather patterns, growing season, local code enforcement, age and condition of the housing stock, building methods, labor costs, local economic conditions, dump fees, and cost of materials. Sentinel deploys employees close to the properties in the field to ensure that clients' needs are quickly and effec- tively addressed by experts with relevant local expertise. Partnership provider: With many years of experience in providing services through the ups and downs of the mortgage industry, Sentinel is uniquely positioned to be more than just another vendor. Clients rely on Sentinel's extensive business, industry, and leadership expertise to improve enterprise-wide processes and performance, while remaining in compliance with local and national regulatory requirements.

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