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DS News November 2017

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» VISIT US ONLINE @ DSNEWS.COM 45 Guide Property Preservation Guide Property Preservation Guide SPECIAL ADVERTORIAL SECTION ALACRITY SERVICES KEY PERSONNEL Jonathan Miko CEO Keith Hemmer Business Development Officer Vincent Patane Operating Officer Cristan Newton VP of Business Development STAFFING: » Employees: 160 » Independent Network Contractors: 1,750 GEOGRAPHICAL SCOPE » Approximately 99 percent coverage nationwide, including Hawaii and Alaska, for all preservation and construction services » Network of general contractor and mitigation companies that facilitate repairs with active coverage in all 50 states » Network contractors are local to their markets, so they have a familiarity with items such as building codes and permitting processes, while also possessing an understanding of the market » All contractors are credentialed through our extensive background checking process CORPORATE DETAILS: 360 East 10th Ave., Suite 400, Eugene, Oregon, 97401 | 866.953.3220 AlacrityServices.com | businessdevelopment@alacrityservices.com COMPANY DESCRIPTION: Alacrity Services is a nationally recognized contractor network services company that facilitates top-quality restoration, repair, and mitigation services to a variety of clients across a number of industries including insurance, REO, commercial, property management, REI, and investor asset solutions. They have built their network of independent service providers through rigorous credentialing practices to ensure quality, integrity, and stability. Their model incorporates proprietary workflow management software and leverages top-to- bottom industry experience to provide exceptional support throughout the lifecycle of each assignment. BUSINESS LINES, SERVICES, AND PRODUCTS Alacrity Services' Offerings Include: » Nationwide network of credentialed contractors » Dedicated field and support staff » Project workflow management software » Integrated accounting and payment processing system » Quality Assurance guarantee » NEW Resolve ® powered by Lowe's direct-to- consumer program (resolvebylowes.com) Network Contractor Services Include: » General contractor, mitigation, emergency, specialty, contents, and full-service » Residential and commercial » Ladder assist to catastrophic and large loss » Roofing, flooring, electrical, plumbing, and more KEY FEATURES/BENEFITS: The core of Alacrity's business is its national network of credentialed service providers. Their extensive screening process includes: business history and profile, financial stability, insurance coverages, and background checks. They also regularly monitor network contractors to ensure they maintain these credentialing standards. Contractor performance is tracked and scored in order to incentivize quality and efficiency. Their field and support staff develop strong professional relationships with network contractors so that contractors are comfortable operating within the expectations of the network. In addition to pursuing top quality work through screening practices and tracking contractor performance, they also require network contractors to provide industry standard warranties on materials and workmanship. Their Quality Assurance Guarantee serves as an additional level of protection for clients and their customers. WHAT SETS YOU APART FROM YOUR COMPETITORS? » Boots on the ground: experienced field staff that knows contractors and can put eyes on projects » Right-sized contractor network: they maintain the right number of contractors aligned with the volume of work » Paying Agent Solution (PAS): proprietary accounting and payment processing system enabling ACH transfers and protecting funds through secure, transparent process » Ability to leverage materials and product sourcing of Lowe's retail stores, returning homes to pre-loss/ marketable condition more efficiently and quickly WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? Their high-touch customer service is what drives results. Each client is assigned a dedicated account manager and along with other critical roles, comprehensive support is delivered during the course of every job: » Regional Field Managers (RFM): experienced field staff that live in the market and work with contractors on-site, supporting project efficiency and helping navigate potential issues that arise. » Customer Service Group (CSG): the designated in- office points of contact that monitor the timeliness of work orders, provide technical troubleshooting, and work in tandem with the Regional Field Managers to ensure that each job progresses as scheduled. » Parent company, Lowe's ® Home Improvement: with a nationwide retail footprint, contractors and homeowners gain efficiencies from sourcing materials and product procurement. WHAT ARE THE KEYS TO YOUR SUCCESS? The combined power of Alacrity's extensive network of credentialed contractors, experienced field and support staff, and technological tools make Alacrity Services the perfect solution for those in need of a managed contractor network and supporting services. They commit fully to providing clients with customized solutions and have built their company on a foundation of professionalism, communication, and responsiveness. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED? » 18 years in business as of 2017 » Named a 2016 and 2017 Top Workplace by The Oregonian » Launched Resolve powered by Lowe's (ResolveByLowes.com) in 2016, connecting consumers, property managers and investors directly to our contractor network and benefits

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