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46 Property Preservation Guide Property Property Preservation Guide SPECIAL ADVERTORIAL SECTION ALTISOURCE ® FIELD SERVICES KEY PERSONNEL John A. Vella Chief Revenue Officer Joseph A. Davila President, Servicer Solutions Timothy L. Meyer VP, Field Services STAFFING: » Employees: 544 GEOGRAPHICAL SCOPE: » Altisource offers field services nationwide, including the District of Columbia, Puerto Rico, Guam and the U.S. Virgin Islands. CONTACT INFORMATION Timothy L. Meyer 770.933.5201 timothy.meyer@altisource.com CORPORATE DETAILS: 1000 Abernathy Road, Northpark Town Center, Building 400, Suite 200, Atlanta, GA 30328 | 877.806.7586 | altisource.com/fieldservices COMPANY DESCRIPTION: Altisource Field Services provides comprehensive and customizable property preservation, inspection, repair, maintenance and marketability services nationwide to more than 146,000 properties for clients across the mortgage and real estate industries with a primary focus on pre-foreclosure and post-foreclosure properties. 1 A key driver of the company's solutions is its proprietary vendor oversight infrastructure that manages, trains and monitors a nationwide network of vendors. Altisource's oversight ensures vendors adhere to industry standards and provides the highest quality services for your portfolio. The company aims to inspect, preserve and repair properties as if they were their own and offers a full range of scalable and customizable services to meet your specific needs. COMPANY HISTORY: Altisource was founded in 2009 and is a leader in providing services and technology for the mortgage and real estate industries. Altisource performs more than 2.1 million property inspections per year 2 and has experienced steady growth by providing the highest quality services and innovative solutions to its clients. REGULATORY COMPLIANCE: Altisource has extensive experience with various client, regulatory, agency, investor and local requirements, including Fannie Mae, Freddie Mac, FHA/HUD, VA and USDA. Rigorous controls and a robust compliance infrastructure, which includes independent vendor management and oversight, quality assurance, customer experience management and compliance departments, drive a compliance-led approach to field services to effectively navigate ever-changing investor guidelines, regulatory environment and legal requirements. BUSINESS LINES/SERVICES: Inspection Services » Exterior and interior inspections » Property condition reports » Disaster and weather event emergency inspections » Quality control inspections » Customized inspection services Preservation and Specialty Services » Seasonal services » Recurring maintenance » Repairs with cost estimate validation » Property registrations » Utilities management » Code compliance management » Renovation and marketability solutions » HOA management » Signage installations and other specialty services Community Engagement Services Altisource maintains relationships with homeowner associations, national and local nonprofit organizations, neighborhood groups and other community stakeholders to help protect your assets and reputation and sustain vibrant, thriving neighborhoods. Automated Solutions Altisource's proprietary technology platform helps effectively manage your property preservation and inspection needs and satisfy client, investor, agency, government and local requirements. KEY FEATURES/BENEFITS: Quality you can count on Altisource's proprietary vendor management, leading training platform, dynamic performance monitoring and reporting help confirm the services you need are performed within required timelines and with the highest quality. National network with local expertise Altisource's scalable, integrated delivery model and vendor network provide a regional focus and local expertise to help protect, preserve and maintain your portfolio of homes. Field quality control Altisource's Regional Field Services Management team, which consists of 21 experienced employees, is strategically located throughout the U.S., conducts daily quality control inspections in the field for clients' portfolios, leverages local expertise, administers field training with vendors and focuses on developing relationships and engaging with code officers, HOAs, nonprofit representatives and other community stakeholders. WHAT MAKES ALTISOURCE DIFFERENT: Altisource's national scale leverages regional focus and local expertise and presence through its field quality control team to offer scalable and customizable solutions. Altisource establishes high-quality controls across its operations, its technology platform and its field quality control team and constant, multifaceted monitoring to help ensure Altisource's vendors adhere to industry-leading standards for compliance, performance and community stewardship. CORPORATE STRATEGIES AND GOALS: Altisource leverages technology, strategic collaboration and modern approaches to bring new and customized solutions to clients. Altisource wants to be Your One Source TM for field services, driven by a commitment to quality, responsiveness and compliance. 1 Transaction volume October 2015 - September 2016, including District of Columbia Puerto Rico, Guam and the U.S. Virgin Islands 2 Transaction volume July 2016 – June 2017