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72 SERVICE PROVIDER FOCUS ere are very few financial transactions that reflect the vagaries of life in the United States as thoroughly as does a mortgage loan. Over the course of what is often a multi- decade financial obligation, homeowners typically face many changes such as job loss, health issues, marriage or divorce, and many other life events. Any of these could significantly impact a homeowner's financial circumstances, and possibly his or her ability to honor their mortgage loan contract. While non-performing loans are certainly very troubling and costly for servicers, they remain committed to evaluating every possible option to help distressed borrowers stay in their homes if they wish to do so. is means that impeccable processes must be in place, supported by rules-based technology that can analyze a homeowner's unique financial circumstances against a range of possible mitigation options to either produce an appropriate retention solution - or to prove that one is not possible. e final decision is extremely important on every level. If financial circumstances are such that a loan modification or forbearance option appears viable, it can allow homeowners to remain in their homes, and provide the time and opportunity they need to stabilize their financial circumstances. However, when even the most aggressive mitigation efforts will not allow homeowners to stay in place, it can initiate very significant and difficult changes for the I N D U S T R Y I N S I G H T / G E O R G E F I T Z G E R A L D DRIVING DECISION MAKING Tech-Powered Loss Mitigation for Troubled Homeowners