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50 Property Preservation Guide Property Property Preservation Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Steve Cossingham President»and»Founder Brad Cossingham Vice»President,»Property»Preservation Sue Ouellette Manager,»Inspections Jen Rouleau Manager,»Contractor»Services Margie Schagen Manager,»Business»Development GEOGRAPHIC COVERAGE:»All»states» and»territories,»including»remote» areas. NUMBER OF COMPANY EMPLOYEES: 250+ BUSINESS LINES/SERVICES: » Property inspections » Property preservation » Vacant property registrations » Violation management » Utility management » Insurance loss draft inspections » Residential determination inspections » Natural disaster inspections » FHA, Fannie Mae, Freddie Mac, VA, USDA, HECM and private investment portfolios. » NFR offers special services designed to meet the unique requirements of reverse mortgages. CORPORATE DETAILS: 136 Maple Avenue, Claremont, NH 03743 | 800-639-2151 | NFROnline.com Locations of additional regional offices: Bradenton, Florida COMPANY DESCRIPTION:»National»Field»Representatives» (NFR)»is»a»privately-owned»mortgage»field»services» company»offering»inspection»and»property»preservation» through»our»extensive»coverage»across»all»50»states.»»NFR» has»built»one»of»the»strongest»national»networks»of»pre- screened,»pre-qualified»independent»contractors»in»the» field»service»industry.»» COMPANY HISTORY: NFR»is»in»its»27th»year»as»a»top» performing»national»mortgage»field»services»company.»» Founded»in»1989»with»an»office»of»only»a»handful»of» people,»NFR»has»expanded»into»3»offices»in»Claremont,» New»Hampshire»and»1»office»in»Bradenton,»Florida.»NFR» continues»to»create»innovative»field»service»solutions»for» the»largest»mortgage»servicers»to»community»banks.»» WHAT SETS YOU APART FROM YOUR COMPETITORS?»Our» intense»focus,»experience,»extraordinary»people,»and» flexibility»in»creating»servicing»solutions»set»us»apart»from» our»competitors.»»After»27»years,»NFR»remains»focused»on» and»devoted»to»meeting»the»ever-changing»needs»of»the» mortgage»field»service»industry.»Our»unique»relationship» with»our»vendor»network»allows»us»to»get»the»job»done,» even»in»the»most»adverse»situations. We»have»built»our»business»around»four»principles:» Accuracy, Timeliness, Customer Service, and» Automation. These»four»principles»are»what»sets»us»apart» from»the»other»field»servicers,»and»form»the»foundation»to» our»mission»of»superior,»consistent»service. WHAT ARE THE KEYS TO YOUR SUCCESS? » NFR stands behind the philosophy "We get it done!" We honor our commitment to complete the job with reliability, dependability, and integrity. » We build long-term relationships based on trust and honesty with our clients, employees, and contractors. » With our company's rapid growth in the past 2 years, our average tenure still exceeds 5 years amongst all employees. For those who have been with the company for more than 5 years, the average tenure jumps to over 11 years. It means that our customers receive years of knowledge and experience from people who have been through it all and have grown with the industry. » Our partnership with our independent contractor network is vital to NFR and to our clientele. It is with this understanding and respect that we are able to get the job done completely and on time. » Our technology department understands the needs of the servicer and has developed NFROnline to grow with the industry. KEY FEATURES/BENEFITS: » NFR completes 99.8% of orders received for property inspections within agreed upon timeframes » NFR has multiple checks and quality controls in place to provide the best results » NFROnline.com provides clients immediate retrieval of all results, photos, messages, and invoices. This unique service reduces time and expenses for clients during regulatory audits. REGULATORY COMPLIANCE: We»monitor»regulatory»(industry,»investor»and»local» ordinances)»updates»daily»to»provide»immediate» notification»and»guidance»for»our»customers»and»internal» departments.»»NFR»is»SSAE16»Type»2»compliant»and»we» work»with»our»clients»to»ensure»they»are»CFPB»compliant. CONTACT INFO: Margie Schagen mschagen@nfronline.com 800-639-2151»x»2220 TESTIMONIALS: "We have been a field preservation vendor with NFR for almost 10 years. In those 10 years the industry has changed dramatically and the challenges and demands placed on everyone, the nationals and boots on the ground alike, have increased immensely. But, what hasn't changed is the way NFR treats its field vendors. They are always consistent and fair. What we respect the most about working with NFR is that we can pick up the phone and have a conversation about questions regarding work orders, payments, anything. They are assessable and responsive." —Matt Connelly Gryphon»Group»LLC NATIONAL FIELD REPRESENTATIVES, INC. (NFR)