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46 Property Preservation Guide Property Property Preservation Guide SPECIAL ADVERTORIAL SECTION M & M MORTGAGE SERVICES, INC. KEY PERSONNEL George Mencia President Jorge Martin Vice»President Armando Sanz Vice»President»Operations. Staffing » » Number»of»employees:»75 GEOGRAPHICAL SCOPE Nationwide»coverage CORPORATE DETAILS: 12901 SW 132 Avenue, Miami, Florida 33186 | 305.232.4300 | mmmortgage.com COMPANY HISTORY: M&M»Mortgage»Services»has»been» providing»inspection»and»property»preservation»services» since»1987.»With»more»than»29»years»of»experience»and» a»senior»management»team,»M&M»Mortgage»Services» serves»all»50»states»with»personalized»attention»to»all»our» clients.»We»believe»that»powerful»solutions»come»from»a» strong»communication»process.»Personalized»attention,» honesty,»and»integrity»are»the»most»important»values»in» company. REGULATORY COMPLIANCE: SSAE16»compliant. BUSINESS LINES, SERVICES, AND PRODUCTS:»M&M» provides»property»inspections»and»preservation»services» nationwide. WHAT SETS YOU APART FROM YOUR COMPETITORS: The personal»attention»we»provide»to»our»clients»and»their» properties»is»unmatched»in»the»industry.»They»always»have» a»person»they»can»reach»out»to. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS: We»don't»just»process»inspections»and»work»orders.»We» review»them»in»great»detail.»Every»work»order»has»a»set»of» eyes»on»it.»While»we»rely»on»automation»for»some»quality» control,»the»final»review»is»always»done»by»a»person.» WHAT ARE THE KEYS TO YOUR SUCCESS: Customer»service» and»training»are»the»main»keys»to»success.»We»make»it»a» point»to»ensure»we»provide»a»personal»touch»to»everything» we»do.»Our»clients»always»have»someone»they»can»reach» out»to»for»any»issue»they»may»have.»Our»employees»are» continuously»cross-trained»to»ensure»they»are»capable»of» providing»our»clients»with»the»personal»attention»they»have» come»to»expect»from»M&M. INSPECTION SERVICES: » » Bankruptcy»Inspections » » Borrower»Interview » » Commercial»Inspections » » Compliance»Inspections » » Detailed»Property»Condition»Inspections » » FNMA»Form»30 » » Foreclosure»Inspections » » Insurance»Loss»Inspections » » Leased»Equipment»Inspections » » Merchant»Site»Inspection»Survey » » Mobile»Home»Condition»Inspections » » Natural»Disaster»Inspections » » Occupancy»Verification » » Quality»Control»&»Annual»Inspections » » REO»Occupancy»Status»Inspections » » Residential»Inspections » » Sale»Date»Inspections PROPERTY PRESERVATION SERVICES: » Code Violation»Abatement » » Debris»Removal » » Eviction»Services » » HUD»Conveyance»Preparation » » Initial»Securing»and»Lock»Changes » » Lawn»Maintenance » » Pool»Securing » » Repairs»and»Restoration » » Restoring»Utilities » » Roof»Repair » » Snow»Removal » » Water»Pumping » » Window»Boarding/Replacement » » Winterization