CFPB Presentation

2016 CFPB Servicing Amendments

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Amendments – Why? In January 2014, comprehensive changes to the mortgage servicing requirements in Regulations X and Z became effective. In the months that followed, the Bureau received many industry and consumer suggestions to improve the clarity and effectiveness of the rules. Many of the changes in these amendments implement those suggestions. Additionally, these amendments include new consumer protections for borrowers in bankruptcy and for successors in interest who inherit or receive mortgaged properties from borrowers. 2

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