Non-Borrower Information - If a servicer needs information from a
party other than the borrower to make a loss mitigation decision, the
servicer must exercise reasonable diligence to obtain it. If the servicer
doesn't have essential third-party information within 30 days of
receiving a complete application from the borrower, the servicer must
delay the loss mitigation decision and must provide the borrower a
written notice that states, among other things:
The specific documents or information the servicer lacks,
That the servicer has requested the documents or information,
and
That the servicer will complete the evaluation promptly upon
receipt.
23
Notice Of Missing Non-Borrower Information
