Document/Information Collection - Servicers may stop
collecting documents and information from a borrower for a
particular loss mitigation option after receiving information
confirming that, pursuant to any requirements established by the
owner or assignee of the mortgage loan, the borrower is not eligible
for that option. Servicers can't stop collecting documents based
solely on a borrower's stated preference (e.g. a preference for a short
sale or to not retain the property) but may do so based on a
borrower's preference in conjunction with other information, as
prescribed by any requirements established by the owner or assignee.
20
Document / Information Collection
.
