DS News - U.S. Bank

4 M A R C H 2 0 2 1 | C O N T E N T S | D S N E W S . C O M FEATURE 64 HOAs vs. Mortgage Lenders Court decisions in Nevada may have a national impact on the rights of mortgagors inside and out of the court. By Rosemarie C. Hebner and Eric Houser FEATURE 70 Is it Time to Reevaluate Your Approach to Customer Service? e global pandemic, coupled with the "Age of the Customer," has made embracing technology an imperative. By Sascha Mehlhase QUICK TAKE 74 Florida Supreme Court Rejects 'No Standing = No Fees' Rule A Florida Supreme Court decision addresses a previous court's ruling related to foreclosure standing and attorney's fees. By Jonathan Blackmore QUICK TAKE 76 Residential Leasebacks: A Tool Against Future Foreclosure Crises? A robust residential leaseback program could help keep struggling homeowners in their homes and avoid costly foreclosure proceedings. By Daniel Kattan QUICK TAKE 78 Is a Foreclosure Crisis in the Cards? Will we see a tsunami like during the Great Recession, or will it be something more manageable? By Patrick F. Stone In This Issue 7 DS Journal 24 Movers and Shakers The Exchange 16 Stephen Hladik, Hladik, Onorato & Federman 34 Cyndi Danko, Fannie Mae 42 Yvette Gilmore, SVP of Servicing Product Strategy, ServiceLink Cover Story 58 Bell Bank's Chief Risk Officer, Jesse Schwab, on why developing a risk framework is about "setting the guardrails" to allow for growth in a responsible manner. By David Wharton The Strategic Value of Risk Management

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