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N O V E M B E R 2 0 2 0 | C O N T E N T S | D S N E W S . C O M
FEATURE
56
Stress, Safety,
and Survival
A global tragedy has tested
the real estate industry,
exposed cracks, and presented
opportunities.
By Max Simkoff
FEATURE
60
The Road to
Innovation
AI, mortgage servicing, and
quality control are showing the
way forward for servicers.
By Michael F. Sullivan
FEATURE
64
Back to the
Future
California takes a time
machine to the era of Dodd-
Frank reform to protect
consumers from federal
abatement of the CFPB.
By Rosemarie C. Hebner
& Eric D. Houser
QUICK TAKE
70
Making
Forbearance
More Effective
Servicers can ease the process
for borrowers by following a
few simple steps.
By Anita Bush
In This Issue
7 DS Journal
24 Movers and Shakers
The Exchange
10 William Tessar,
President, Civic
Financial Services
34 Steve Bailey, Senior
Managing Director
and Chief Mortgage
Operations Officer,
PennyMac Financial
Services
Cover Story
50
Perry Hilzendeger, Home
Point Financial's President
of Servicing, discusses the
benefits of in-house servicing,
lessons from the pandemic,
and why the little things
matter most.
By David Wharton
CREATING
'CUSTOMERS
FOR LIFE'
