DS News - U.S. Bank

» VISIT US ONLINE @ DSNEWS.COM 21 their careers. When people move, there is a risk internal knowledge and lessons have not been communicated throughout the organization. ere is often also a potential for a disconnect between what a contract says and what our expectations are. Sometimes, the two don't coincide which typically comes down to gaps in communication, even with all the technology aspects designed to improve the gaps. We're all based in different places, but how do we ensure all those items are clear, and everybody remains on the same page through management changes and internal changes? One lesson we've taken away when it comes to interacting with our attorneys, for example, is ensuring they have a clear playbook of our expectations, and it's outlined not from a management or a legal perspective, but from an operational and tactical perspective. We're working hard to be clear with our vendors and partners about what we expect from them and how we want it to flow. WHAT OTHER TRENDS OR CHANGES DO YOU PREDICT WILL DEFINE THE BACK HALF OF 2019? It's always going to come down to technology and innovation which is what everybody is going to say. However, there is also a lot happening on the front end of the industry that will inevitably affect the back end. Players like Amazon and Zillow are entering our industry, so what impact will that have on everything? We will have to wait and see. YOU MENTIONED APPRECIATING THE COMMUNICATION FACILITATED BY EVENTS SUCH AS THE LEGAL LEAGUE SUMMITS. COULD YOU SPEAK MORE ABOUT WHY YOU THINK THESE EVENTS ARE IMPORTANT? It's a wonderful opportunity as servicers to have a level of facetime with our vendors and attorneys. We are emailing and interacting with these people constantly, but many times we have never really had the chance to introduce ourselves in person or shake each other's hands. Being able to put a face to a name, being able to have those conversations in person, can be extremely valuable. It's also a chance for all of us to share insights about what's working for us, as well as what hasn't worked. ose conversations are critical, and it provides an opportunity for level-setting and being able to take new insights and lessons back to our organizations. Protecting Your Properties. Protecting You. NFROnline.com • 800-639-2151 Nationwide Property Inspections and Preservation Inspections Preservation Insurance Loss Inspections REO Services Violation Management Utility Management Vacant Property Registrations Foreclosure Registrations Special Services DS News is the only publication in the country solely dedicated to providing default servicing professionals with news and content focused on their industry. SUBSCRIBE TO THE LEADER IN DEFAULT SERVICING NEWS SUBSCRIBE NOW! Call 214.525.6700 or connect with us online at DSNews.com.

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