DS News - Bank of America

4 60 64 10 This Month FROM OUR DESK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DS JOURNAL CFPB: Here's Where Servicers Need to Improve; Recession Watch; Court Approves $13.8M Wells Fargo Settlement; DACA Borrowers: FHA Eligible Again?; FHA Eliminates Two Unnecessary "Barriers for Lenders"; FHFA's Major Step Toward UMBS Success; Economist on the Housing Market: "A Complete Wreck"; A New Angle to Tackle Affordable Housing; Is the Future of Valuations Bifurcated?; Maxine Waters: "ese Data Breaches Are Deeply Troubling"; Foreclosure Starts Rise as Natural Disaster Moratoriums Lift COUNSEL'S CORNER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 MOVERS AND SHAKERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 FIVE MINUTES WITH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 ASK THE ECONOMIST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 STATE OF AFFAIRS Impactful local market information at your fingertips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 COVER STORY UP IN THE AIR From leveraging technology to the critical human element, here's how servicers and industry professionals are working to guide defaulting borrowers through a stressful time period and back to solid ground. . . . . 54 By David Wharton INDUSTRY INSIGHT THE AGE OF THE SUPER-SERVICER Technological innovations can be key to more effective servicing strategies, but the bottom line for maximizing efficiency and customer service comes down to one thing: communication... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 By Matt Easler INDUSTRY INSIGHT GET SMART As voice technology gains popularity with consumers, here are three ways in which single-family rental investors can make digital assistants more than a novelty in their rental properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 By Sean Miller INDUSTRY INSIGHT THE MORTGAGE MARKET: 10 YEARS, 10 BIG CHANGES More than a decade after the financial crisis, the residential mortgage market has undergone fundamental shifts. How must servicers adapt to better serve the needs of this transformed landscape? . . . . . . . . . . . . . . . . . 68 By Douglas Whittemore CONTRIBUTORS MOLLY BOESEL is a Principal Economist for CoreLogic in the Office of the Chief Economist and is responsible for analyzing and forecasting housing and mortgage market trends. MATT EASLER is Director of Surveillance at Radian. Easler has more than a decade of experience in mortgage and risk services. SEAN MILLER is President of PointCentral, a subsidiary of Alarm.com and the leader in enterprise-class property automation solutions for long-term and short-term managers of single-family and multifam- ily rental properties. Outside of having a lifelong passion for technology, Miller has almost 10 years' professional experience with B2B and B2C IoT/home automation technology, having previously led global sales and business development for Wemo, Belkin's home automation business unit, and launched Mobile Link, a cellular-based internet connectivity service for generators, at Generac Power Systems. DAVID WHARTON, Online Editor at the Five Star Institute, is a graduate of the University of Texas at Arlington and has over 15 years' experience in journalism. He previously worked at omson Reuters as an Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regula- tions for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published con- tributions in both online and print media publications. He can be reached at David. Wharton@thefivestar.com. DOUGLAS WHITTEMORE serves as SVP and Head of Mortgage and Consumer Default Servicing at U.S. Bank. Prior to joining U.S. Bank, Whittemore held several differ- ent executive servicing roles with JPMorgan Chase, Nationstar Mortgage, Springleaf Financial, and Select Portfolio Servicing, and has also worked internationally with Ci- tibank. Whittemore is also the Co-Founder and Treasurer of the Ruth Cheatham Foundation, a Dallas-based charity support- ing adolescent cancer patients and survivors, as well as a board member of the Kikulu Foundation. Join the Conversation Do you have a suggestion, story idea, or some feedback you'd like to share with DS News readers? Help shape our next issue by emailing Editor@DSNews.com. M A Y 2 0 1 9 C o n t e n t s D S N E W S . C O M 22 54

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