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48 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Jonathan Miko President Keith Hemmer Business Development Officer Vincent Patane Operations Officer STAFFING: Employees: 160 Independent Network Contractors: 1,750 GEOGRAPHICAL SCOPE: » Approximately 99 percent nationwide coverage, including Hawaii and Alaska, for all preservation and construction services, including restoration and rehabilitation. » Network of general contractor and mitigation companies that facilitate repairs with active coverage in all 50 states. » Network contractors are local to their markets, so they have a familiarity with items such as building codes and permitting processes, while also possessing an understanding of the market. » All contractors are credentialed through our extensive background checking process. CORPORATE DETAILS: 360 East 10th Ave., Suite 400, Eugene, Oregon, 97401 | 866.953.3220 businessdevelopment@alacrityservices.com | AlacrityServices.com COMPANY DESCRIPTION: Alacrity Services is a nation- ally recognized contractor network services company that facilitates top-quality restoration, rehabilitation, repair, and mitigation services to a variety of clients across a number of industries, including insurance, REO, commercial property management, REI, and investor-asset solutions. Alacrity has built its network of independent service providers through rigorous credentialing practices to ensure quality, integrity, and stability. Its model incorporates proprietary workflow management software and leverages top-to-bottom industry experience to provide exceptional support throughout the life cycle of each assignment. Alacrity's Paying Agent Solution (PAS) securely manages the electronic allocation of your funds throughout, moving dollars where needed quickly and accurately. COMPANY HISTORY: Alacrity Services began in 1999 in Atlanta, Georgia. Today, the company is headquartered in Eugene, Oregon, and has a second office in Charlotte, North Carolina. BUSINESS LINES, SERVICES, AND PRODUCTS: Alacrity Services' offerings include: » Nationwide network of credentialed contractors » Dedicated field and support staff » Project workflow management software » Integrated accounting and payment-processing system » New Resolve® powered by Lowe's direct-to-consumer program (ResolvebyLowes.com) Network Contractor Services include: » General contractor, mitigation, emergency, specialty, contents, and full service » Residential and commercial » Ladder assist to catastrophic and large loss » Roofing, flooring, electrical, plumbing, and more KEY FEATURES/BENEFITS: The core of our business is Alacrity's national network of credentialed service providers. Their extensive screening process includes: business history and profile, financial stability, insurance coverages, and background checks. They also regularly monitor network contractors to ensure they maintain these credentialing standards. Contractor performance is tracked and scored in order to incentivize quality and efficiency. Their field and support staff develop strong professional relationships with network contractors so that contractors are comfortable operating within the expectations of the network. WHAT SETS YOU APART FROM YOUR COMPETITORS? » Boots on the ground: Experienced field staff that knows contractors and can put eyes on projects. » Right-sized contractor network: They maintain the right number of contractors aligned with the volume of work. » Paying Agent Solution (PAS): Proprietary accounting and payment-processing system enabling ACH transfers and protecting funds through a secure, transparent process. » Ability to leverage materials and product sourcing of Lowe's retail stores, returning homes to preloss/ marketable condition more efficiently and quickly. WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS? Alacrity's nearly two decades of experience in the home repair and restoration business allow them to provide clients with immense value but above all, their high-touch customer service is what drives results. Each client is assigned a dedicated account manager and along with other critical roles, comprehensive support is delivered during the course of every job: » Regional Field Managers (RFMs): Experienced field staff who live in the market and work with contractors on-site, supporting project efficiency and helping navigate potential issues that arise. » Customer Service Group (CSG): The designated in-office points of contact that monitor the timeliness of work orders, provide technical troubleshooting, and work in tandem with the Regional Field Managers to ensure that each job progresses as scheduled. » Parent company, Lowe's® Home Improvement: With a nationwide retail footprint, contractors and homeowners gain efficiencies from sourcing materials and product procurement. WHAT ARE THE KEYS TO YOUR SUCCESS? The combined power of Alacrity's extensive network of credentialed contractors, their experienced field and support staff, and their technological tools make Alacrity Services the perfect solution for those in need of a managed contractor network and supporting services. They commit fully to providing clients with customized solutions and have built the company on a foundation of professionalism, communication, and responsiveness. WHAT INDUSTRY AWARDS, ACCOLADES, AND MILESTONES HAS YOUR BUSINESS ACHIEVED? » Nineteen years in business as of 2018 » Named a 2016, 2017, and 2018 Top Workplace by The Oregonian » Launched Resolve® powered by Lowe's (ResolvebyLowes.com) in 2016, connecting consumers, property managers, and investors directly to Alacrity's contractor network and benefits ALACRITY SERVICES