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» VISIT US ONLINE @ DSNEWS.COM 57 Guide Property Preservation Guide Property Preservation Guide SPECIAL ADVERTORIAL SECTION SINGLESOURCE PROPERTY SOLUTIONS KEY PERSONNEL Brian Uffelman Chairman Brian Cullen CEO Andre Lacouture President Ed Austin COO Dean Kelker SVP, CRO STAFFING 250 employees REGIONAL/FIELD OFFICES SingleSource Texas – Plano, TX GEOGRAPHICAL COVERAGE AREA Nationwide, including Washington, D.C.; Puerto Rico; and the U.S. Virgin Islands COMPANY-WIDE SERVICES OFFERED » appraisals, broker price opinions (BPOs), AVMs, value reconciliations, title and settlement services, REO asset management, property preservation, document management CORPORATE DETAILS: 1000 Noble Energy Drive, Suite 300, Canonsburg, PA 15317 | 866.620.7577 | SingleSourceProperty.com | bcullen@singlesourceproperty.com COMPANY DESCRIPTION SingleSource is a nationwide service provider to many of the largest loan origination, servicing, and secondary entities. SingleSource provides a comprehensive range of services expanding across multiple facets of the industry. These services include (but are not limited to) valuations, REO asset management, property preservation, title, and document management. COMPANY HISTORY SingleSource was established in 2000 and is headquartered in Canonsburg, Pennsylvania, near Pittsburgh. SingleSource began property-preservation services in 2006 and has been a preferred partner for default and secondary-market clients. SingleSource merged with iMortgage Services in 2015, creating one of the largest privately held vendor management companies. Their combined product offerings allowed for the creation of product-centric teams for appraisals, BPOs, title and settlement services, property preservation, asset management, and document management. KEY FEATURES SingleSource conducts all transactions and communication with competitive urgency and precision. SingleSource has become the recognized leader in the default-management industry as the "Partner of Choice" for its mortgage banking and vendor partners. The company achieves this through its ability to customize any process or product, a strong attention to quality, and an intimate, single-point-of-contact approach to customer service. » Workload Management—Occupancy check, obtaining bids, bid review, code violations and VPRs, quality control, and property inspections. » Aging Control—SingleSource ensures all bids are completed in a timely fashion by managing bid timelines and completion timelines. » 100 percent Quality-Control Process—SingleSource employs multiple, 100 percent manual ("eyes on") quality-control reviews for property-preservation services: bids, complete work orders, and property inspections. REGULATORY COMPLIANCE SingleSource is dedicated to reducing risk to its clients and ensuring that their properties are in compliance with local regulations. » VPR—The Code Violation team is responsible for managing active violations and working with code officers to mitigate fines, request extensions, schedule reinspections, etc. They also determine if the city/county requires a VPR and if renewals and de- registrations are required. » Complaint Tracking—SingleSource has a complaint- tracking and resolution policy that ensures it is compliant with government regulations and that its clients' properties are viewed favorably within the communities. » Violation Tracking—SingleSource works diligently to prevent violations from occurring. If a violation does occur, it will assess all violations, negotiate with local municipalities to reduce the cost, provide risk/cost analysis on each issue, coordinate the resolution, and provide tracking. KEYS TO SUCCESS The SingleSource team is: » Accessible—Clients can see the status of any order utilizing the company's web-based services. All clients are assigned an individual relationship manager and an asset manager for live problem resolution. » Resourceful—The SingleSource network includes thousands of experienced real estate professionals across the U.S. and U.S. territories. » Convenient—Clients can place orders 24 hours a day and can review any order completed by SingleSource any time of the day. » Thorough—SingleSource employs multiple quality- control checks, both electronically and by qualified reviewers, to ensure that each order is processed at the best quality possible. » Customer-Focused—SingleSource is committed to offering the highest level of customer service. SingleSource measures the company's success by the satisfaction of the company's clients. INDUSTRY AWARDS/MILESTONES/RECOGNITIONS » SingleSource has an above-average "MOR RV2" residential valuation vendor rating from Morningstar. » SingleSource's commitment to rigorous policies and procedures is evidenced by our annual SSAE16 Type II certification. BUSINESS LINES, SERVICES, AND PRODUCTS » Occupancy verifications and property inspections » REO marketing » Full REO title and settlement services » Property preservation, repairs, and maintenance: » flat fee programs » rekey » debris removal » lawn maintenance » repairs/rehabilitation » violations/insurance management » painting/drywall service » flooring » electrical » plumbing » roofing » kitchen appliances » winterization