Issue link: http://dsnews.uberflip.com/i/1045676
44 Property Preservation Guide Property Property Preservation Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Sam Ingber CEO Abraham Goodman COO Zachary Wong CIO Kerry Medel Director of Client Relations NUMBER OF COMPANY EMPLOYEES » Number of Employees: 200+ BUSINESS LINES/SERVICES OR SOLUTIONS OFFERED » inspections » preservation » evictions » REO initial services » code violation management » hazard insurance claim repairs » FHA and REO repairs » utility support services » reoccurring services WHAT ADDED VALUE DO YOU BRING TO YOUR CLIENTS: They source to the end provider— they make sure that the vendor that they sourced is doing the work correctly and in a timely manner. They ensure that only the correct vendor for the job is used. CORPORATE DETAILS: 483 Oak Glen Road, Howell, NJ 07731 | 732.534.7192 sales@brookstonemanagement.com | BrookstoneManagement.com COMPANY DESCRIPTION: Brookstone Management is a leader in the mortgage field industry for preserving and maintaining occupied, vacant, preforeclosure, and REO assets nationwide. Brookstone will always remain true to its fundamental mission of delivering the maximum quality of service for its clients to achieve the greatest return on their assets while limiting their exposure. Brookstone Management is widely versed with shifting government, investor, client, and insurer guidelines, and proactively creates and implements solutions, as well as best practices to surpass industry standards. Brookstone Management is committed to upholding and delivering the highest-quality service to its clients, while working in partnership to upkeep their values and preserve and protect their securable interests. Brookstone Management is headquartered in New Jersey with offices throughout the country. COMPANY HISTORY: Brookstone was founded in 2005 to address the need for a one-stop shop for preserving and maintaining properties. Founded by industry leaders, with over 40 years' combined experience in the rehab and construction industry, Brookstone quickly grew from its humble beginnings in New Jersey to have a nationwide footprint. Privately owned, Brookstone possesses the flexibility and the business acumen to quickly align services with client expectations in all relevant areas and lines of business. REGULATORY COMPLIANCE: Brookstone monitors changes in regulations through multiple sources, and maintains compliance with municipal code changes and state regulations, as well as federal regulations. Brookstone has a dedicated compliance team to address any pending and future changes. Brookstone works closely with clients to develop both internal and external policies and procedures to address the quickly shifting regulatory landscape. Brookstone also ensures that its vendor network is adequately informed about changes to the regulatory landscape. KEY FEATURES/BENEFITS: Brookstone Management prides itself on its end-to-end sourcing of vendors. Sourcing starts from ensuring the most competent vendor network, making sure that the right person with the right experience is doing the job every time. Because Brookstone sources directly to the vendor who will be completing the actual work, you are ensured that we are monitoring every aspect of their work. Brookstone uses state-of-the art technology to make sure that all the work is performed exactly as specified. Brookstone employees have years of industry experience. Brookstone assigns dedicated work teams for specific clients to ensure that the client is always working with a team that understands their expectations. Brookstone maintains and delivers the highest quality of service by utilizing a combination of Field QC and in-office QA to review and inspect work. Reviews are proactively communicated with the vendors to ensure that quality of work exceeds client expectations. Additionally, Brookstone internally audits work orders to ensure that all service-level expectations are met or exceeded. WHAT SETS YOU APART FROM YOUR COMPETITORS?: Brookstone's mission statement is to deliver the maximum quality of service for its clients to achieve the greatest return on their assets while limiting its clients' exposure. The company does that by ensuring the highest-quality vendor network and by constantly inspecting all performed work quality. Brookstone end sources to the actual provider doing the work to ensure the right vendor provides the correct service. Brookstone prides itself on its honesty and transparency. Brookstone is proactive on working with our clients to ensure that quality always meets or exceeds their needs. Brookstone actively invests in employees and clients to anticipate client needs. WHAT ARE THE KEYS TO YOUR SUCCESS? » Taking a no-property-left-behind approach » Ensuring proper quality inspections » In-house Quality Assurance teams » Fully transparent, real-time data reporting with dashboards » Dedicated client-specific work teams » Working close with Aspen Grove to ensure that all aspects of the workflow are tracked and reported, end-to-end » Mobile-app solution that allows real-time updates, including pictures and inspection results BROOKSTONE MANAGEMENT