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50 SPECIAL ADVERTORIAL SECTION Risk Management/Due Diligence ALACRITY SERVICES KEY PERSONNEL Jonathan Miko President Keith Hemmer Business Development Officer Vincent Patane Operating Officer Cristan Newton VP of Business Development STAFFING 160 company employees, 2,000+ independent network contractors GEOGRAPHICAL SCOPE Approximately 99 percent of U.S. population coverage, including Hawaii and Alaska COMPANY HISTORY Alacrity Services began in 1999 in Atlanta, Georgia. Alacrity's headquarter office is located in Eugene, Oregon, with a second office in Charlotte, North Carolina. INDUSTRY AWARDS, ACCOLADES, AND MILESTONES » Nineteen years in business as of 2018 » Named a 2016 and 2017 Top Workplace by The Oregonian » Launched Resolve ® powered by Lowe's (ResolveByLowes. com) in 2016, directly connecting consumers and investors to a nationwide contractor network CORPORATE DETAILS 360 East 10th Ave., Suite 400 | Eugene, OR 97401 | AlacrityServices.com BusinessDevelopment@AlacrityServices.com COMPANY DESCRIPTION Alacrity Services is a nationally recognized contractor network services company that facilitates top-quality res- toration, repair, and mitigation services to a variety of cli- ents across a number of industries, including insurance, commercial, and real estate. The company's network of independent service providers has been built through rig- orous credentialing practices to ensure quality, integrity, and stability. The company's model incorporates pro- prietary workflow management software and leverages top-to-bottom industry experience to provide excep- tional support throughout the lifecycle of each project. The retail footprint and material and product sourcing capabilities of Alacrity's parent company, Lowe's ® Home Improvement, allows the company to provide its clients with access to innovative, value-adding opportunities. Al- together, these resources result in customizable, turnkey repair solutions that get clients' damaged and debilitated properties back to marketable condition efficiently and cost-effectively. BUSINESS LINES, SERVICES, AND PRODUCTS Alacrity Services' Offerings Include: » Nationwide network of credentialed contractors » Dedicated field and support staff » Project workflow management software » Workmanship and product warranties » Resolve ® by Lowe's direct-to-consumer program (ResolveByLowes.com) » Network Contractor Services Include: » General contractor, mitigation, emergency, specialty, contents, and full-service » Residential and commercial » Ladder assist to catastrophic and large loss » Roofing, flooring, and more KEY FEATURES/BENEFITS The core of Alacrity's business is a national network of credentialed service providers. Their extensive screen- ing process includes: business history and profile, financial stability, insurance coverages, and back- ground checks. Alacrity also regularly monitors network contractors to ensure they maintain these credentialing standards. Contractor performance is tracked, scored, and rewarded in order to incentivize quality and ef- ficiency. Alacrity's field and support staff develop strong professional relationships with network contractors so that contractors are comfortable operating within the expectations of the network. These practices allow assurance that customers can be confident that their projects will be handled efficiently, professionally, and in a timely manner. Quality is of utmost importance. In addition to pursu- ing top quality work through screening practices and tracking contractor performance, Alacrity also requires network contractors to provide industry standard warran- ties on materials and workmanship. The Alacrity Quality Assurance guarantee is then provided as an additional level of protection for their customers. COMPETITVE ADVANTAGE » Boots on the ground: Experienced field staff strategi- cally located across the country, with presence in local markets, that know contractors and can put eyes on projects. » Right-sized contractor network: Alacrity maintains the right number of contractors aligned with the volume of work. » Customization of services: Alacrity can tailor their offerings to any client's needs. » Ability to leverage materials and product sourcing of Lowe's retail stores, bringing homes back to market- able condition more quickly and efficiently. ADDED CLIENT VALUE Alacrity's nearly two decades of experience in the home repair and restoration business allows the company to provide clients with immense value, but above all, their high-touch customer service is what drives results. One of Alacrity's differentiators is their multi-layer approach to customer service, providing comprehensive support dur- ing the course of every job with these critical roles: » Regional Field Managers (RFM): experienced field staff who live in the market and work with contractors on-site, ensuring any potential issues are anticipated and therefore avoided. » Customer Service Group (CSG): the designated desk-based points of contact who monitor the timeli- ness of work orders, provide technical troubleshoot- ing, and work in tandem with the Regional Field Managers to ensure that each job is progressing as scheduled. » Account Executive ProServices (AEP): a Lowe's representative focusing on the support of Alacrity Services network contractors to utilize all available resources, maximize value, and deliver efficiencies to product selection and fulfillment. KEYS TO SUCCESS The combined power of Alacrity's extensive network of credentialed contractors, experienced field and support staff, and technological tools make Alacrity Services the perfect solution for those in need of property repair, restoration, and rehabilitation. Alacrity fully commits to providing its clients with customized solutions, and have built their company on a foundation of professionalism, communication, and responsiveness.